Crown Resorts is placing increased focus on safer gambling with the upcoming launch of a digital self-exclusion system that will allow customers to ban themselves from Crown casinos via an online portal.
This means players experiencing gambling problems no longer have to personally visit Crown’s designated responsible gambling center to request for their names to be blocked from gaming venues run by the operator.
New Safer Gambling Program for Crown
The digital self-exclusion platform forms part of Crown’s new safer gambling program which will also see the group form a gambling policy team that will be tasked with tracking customers’ gaming behavior and putting in place interventions to protect them from gambling harm.
Crown has introduced a series of new measures to promote safer gambling and improve player protection since it became the subject of inquiries in all Australian states where it operates over allegations of money laundering, fraud, and other illegal practices.
Crown Committed to Creating Safer Environment for Players
The casino operator was ordered by authorities to go through a remediation program to fix its system after being found unfit to hold a gaming license in Australia. The group has been proactive so far in this aspect, introducing new measures such as limiting gambling hours and requiring customers to take breaks every three hours. Additionally, Crown has also transitioned to cashless gaming at its Melbourne and Sydney properties.
