Kindred Group is donating two football shirt sponsorships to Safer Gambling Week which runs from October 17 to October 23. Safer Gambling Week is an annual event spearheaded by the Betting and Gaming Council. The initiative, which was launched in 2017, aims to encourage conversation around safer gambling. Kindred Highlights “Zero % Mission” on Safer […]
Responsible Gambling
UK iGaming Sites Can Now Transfer At-Risk Customers Directly to National Gambling Helpline
In April 2022, the UK Gambling Commission (UKGC) introduced new requirements under its Social Responsibility Code to make sure online gambling operators provide stronger protection to customers at risk of gambling harm. While most of the new rules came into effect on September 12, 2022 as planned, the UKGC decided to delay the implementation of […]
Belgium Set to Expand Self-Exclusion System to Cover All Betting Outlets
The Belgium Gambling Commission (BGC) is expanding its Excluded Persons Information System (EPIS) to include betting shops. This means that the country’s self-exclusion program will now cover all gambling verticals. EPIS to Cover Betting Shops EPIS is an electronic system that keeps track of all excluded players. Customers whose names are present on the system […]
Sweden Makes Progress With Gambling Addiction Prevention As 80,000 Swedes Self-Exclude
More than 80,000 Swedish players have registered to the “Spelpaus”, the self-exclusion system designed to protect players from gambling harm. The increase in the number of Swedes wanting to take a break from gambling is seen as a positive development by Sweden’s gambling regulator Spelinspektionen which launched the scheme back in January 2019 to coincide […]
UKGC Delays Implementation of Certain Social Responsibility Codes For iGaming Operators
Back in April, the UK Gambling Commission (UKGC) introduced new social responsibility rules for online operators. The changes, which are due to take effect on September 12, are focused on identifying and protecting customers at risk of gambling harm. The Commission had earlier raised concerns over failings committed by operators regarding customer interaction. Implementation of […]
UKGC Issues New Recommendations for Customer Complaints Handling
Licensed operators in the UK have been told to make their complaints process more accessible and easy to use for customers as part of the updated guidance on complaints handling recently issued by the UK Gambling Commission (UKGC). Updated Guidance The new guidance comes following the Commission’s review of 34 complaints policies from a wide […]
