French Regulator Penalizes Unibet France for System Malfunction
Unibet France has been fined €800,000 by France’s National Gaming Authority (ANJ) after a serious malfunction in its self-exclusion system allowed previously banned players to continue gambling. The penalty, the largest ever imposed by the regulator, underscores the importance of responsible gambling measures.
Thousands Potentially Affected by System Error
The issue, which impacted iOS users, first surfaced between March 2021 and December 2022. Despite being fixed, the error reappeared from December 2022 to February 2023, before finally being resolved. Unibet admitted it could not determine the exact number of affected players, but estimates varied widely. While the operator claimed no more than 100 users were impacted, ANJ reported that over 4,500 players may have been affected.
The malfunction stemmed from a coding error that misinterpreted exclusion periods. Players who opted for a 12-month self-exclusion were only restricted for 12 days, significantly undermining responsible gambling protections.
Regulator Slams Unibet’s Response
ANJ criticized Unibet France, operated by SPS Betting, for failing to implement effective corrective measures in a timely manner. “The ability for players to self-exclude is a crucial safeguard in online gambling,” the regulator stated, highlighting the importance of compliance.
This latest sanction follows previous fines against Unibet France, including penalties for exceeding the country’s 85% return-to-player limit.
Unibet Ordered to Display Public Notice
As part of the penalty, Unibet France must display a public notice on its homepage from 17 March for two weeks, informing customers of the sanction. The fine will also be published in France’s Official Journal and on the ANJ website until March 2026, at which point references to the operator will be anonymized.
SPS Betting has two months to appeal the decision before the Council of State.
FDJ Prepares for First Full-Year Report Since Unibet Takeover
The timing of this fine coincides with the upcoming release of the 2024 full-year financial results for La Française des Jeux (FDJ), which acquired Unibet’s parent company, Kindred Group, in October 2024 for €2.45 billion. The report is expected to provide insights into Unibet’s performance under its new ownership.
